Shipping Policy

At Veloline, we understand the importance of timely and reliable shipping when it comes to your cycling needs. We strive to provide a seamless shopping experience for our customers while complying with all applicable UK laws and regulations. This Shipping Policy outlines our commitment to delivering your cycling essentials promptly and efficiently.

Order Processing Time

We are dedicated to getting your orders on their way as swiftly as possible. Most in-stock items will be processed and shipped within 24 to 72 hours from the time your order is confirmed. Please note that the processing time may extend beyond 72 hours for items that need to be specially ordered or are temporarily out of stock. In such cases, our team will keep you informed about any potential delays.

Shipping Methods and Delivery

Veloline offers the following shipping options within the United Kingdom:

1. Standard Shipping: Our standard shipping option is available for all orders. Delivery times may vary depending on your location, but typically range from 3 to 5 business days. Please note that shipping times can be longer for remote areas.

2. Express Shipping: For those who require their cycling essentials urgently, we offer an express shipping option. This service typically delivers within 1 to 2 business days.

3. In-Store Pickup: If you prefer a hands-on shopping experience, you can select our in-store pickup option. Your order will be prepared and ready for pickup at our Lower Farringdon location during our regular business hours.

Shipping Costs

Shipping costs will vary based on the shipping method selected, the weight of the package, and the destination address. The exact shipping cost will be calculated and displayed during the checkout process.

Order Tracking

You can conveniently track your order's status and estimated delivery date by logging into your VeloLine account and navigating to the "Order History" section. Once your order is shipped, you will also receive an email with a tracking number that allows you to follow your package's journey.

International Shipping

At this time, VeloLine primarily ships within the United Kingdom. For international shipping requests, please contact our customer support team at here. We will do our best to accommodate your request. 

Shipping Policy Changes

VeloLine reserves the right to modify or update this Shipping Policy at any time. Any changes will be communicated on our website, and the revised policy will be effective immediately upon posting.

Contact Us

If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to reach out to our customer support team at info@veloline.co.uk or 01420 550544. We are here to ensure your cycling experience with Veloline is as smooth and enjoyable as your rides on your TREK bike.

Thank you for choosing Veloline for your cycling needs. We appreciate your trust in us, and we look forward to serving you with the utmost dedication and commitment.

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