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Here at Veloline we care about you, our customer, in more ways than meets the eye. and part of this includes our customer personal data policy which aims to mitigate the risks of the misuse of your personal data. All of your data is handled and recorded in accordance with the data protection act of 2018. Examples of some ways we may collect your data is with a purchase in-store, creating an online account, if you are in contact with us in person and volunteer any information to us and if you sign up to our newsletter.
It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Veloline Limited ('we', 'us', 'our') is a data controller for the purposes of your personal data; this means that we determine the purpose and means of the processing of your personal data. You can find our contact details at the bottom of this page under 'contact us'.
Under data protection law, we can only use sensitive health personal data where:
We have a proper reason for doing so and one of the 'grounds' for using sensitive health personal data applies,
There are a number of potential grounds for using sensitive health personal data under data protection law. Generally, where we use sensitive health personal data, we will do so where we are required or permitted by law e.g. to comply with our recording and reporting obligations following an accident or for the establishment, exercise or defence of legal claims.
Where we rely on consent as a lawful basis to process your personal data, you have the right to withdraw your consent at any time. To do so please phone, email or write to us, find our contact details on the contact us page at the bottom of this page.
Please not that we may process your personal data without your knowledge where this is required or permitted by law.
We may use your personal data to send you periodic communications by Email, Post, Text and Phone this include contacting you about your orders, promotions and offers.
We will always treat your personal data with the utmost respect and we will never sell or share it with other organisations for marketing purposes.
You have the right to opt-out of communications by contacting us using the information on the 'contact us' page at the bottom of this page.
See our cookie policy HERE
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including; to respond to any questions, complaints or claims made by you or on your behalf; to show that we treated you fairly; to keep records required by law to comply with our legal obligations. We will not retain your data for longer than necessary for the purposes set out in this notice, this is in line with the current General Data Protection Regulations act of 2018. Different retention periods apply for different types of personal data.
We hope that we can resolve any query or concern you may raise about our use of your personal data. If you want to complain about how we have used your personal data, please email or write to us (see below: ‘How to contact us’). However, if we are not able to resolve your complaint to your satisfaction, you can complain to the Information Commissioner’s Office (ICO). Further information about how to make a complaint to the ICO can be found on the ICO website www.ico.org.uk
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