At Veloline we offer 0% APR finance options in-store and online from V12 Finance with a 6-month, 10-month and 12-month option with a minimum deposit of 10% and a minimum finance amount of £350. Simply use our calculator on this page to see how the monthly payments change with the length of the finance and with the deposit amount.

We also offer finance options with Klarna on this website only, for more information visit this link, and to discover your finance options press the Klarna button at checkout!

How do I apply?

• Build yourself a basket of £350 or more (This is the minimum finance amount)
• Choose the Finance Option with Either V12 or Klarna on our website
• Fill out the secure finance form and click submit
• Your finance provider of choice will be in contact with a decision shortly
• If you are approved your order will be submitted and we'll process your order

Customer Eligibility:

You will be eligible to apply for credit with V12 Finance providing:

• You are at least 18 years of age
• You are either: in full time employment (i.e. 16 hours or more, per week), or self-employed,  or retired and over 50 years of age or in receipt of an invalidity or disability allowance
• You are a UK resident
• You are able to make payments by direct debit
• You are able to provide your previous address if you have lived in your current address for less than 3 years

Complaints Policy

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Support Team at info@veloline.co.uk or calling us on 01420 550544.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 1 week, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 1 week, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

You can also make your complaint by writing to us at the address:

Unit 1 

Farringdon Business Park

Farringdon

Alton

GU34 3DZ

If your complaint relates to your finance agreement:

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provide. The provider will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

V12 Contact Details:

Telephone: 02920 468900

Email: customerservices@v12finance.com

Address: V12 Retail Finance Limited, 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ