Complains Policy

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Support Team at info@veloline.co.uk or calling us on 01420 550544.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 1 week, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 1 week, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.